Your question will be answered by a store representative or other customers.
Thank you for the question!
Your question has been received and will be answered soon. Please do not submit the same question again.
Error
An error occurred when saving your question. Please report it to the website administrator. Additional information:
Add an answer
Thank you for the answer!
Your answer has been received and will be published soon. Please do not submit the same answer again.
Error
An error occurred when saving your answer. Please report it to the website administrator. Additional information:
Shipping Policy
All of our cosmetics, skincare, and beauty accessories are made on-demand and will be formulated and packaged within a few days of your order. Please allow up to one week for orders to be dispatched via the shipping carrier that you selected at checkout. Shipping times vary depending on the shipping method selected at checkout and the destination country. For orders being shipped to Canada, please allow up to 10 days for delivery. For orders being shipped to the United States, please allow up to 7 days for delivery. For international orders, please allow up to three weeks for delivery.
A tracking number will always be provided for orders, and we recommend referring to your delivery confirmation email to track your order and estimated delivery date.
Please note that shipping times are estimated and may vary due to factors outside of our control, such as customs processing times and carrier delays. We are not responsible for any customs fees or duties that may be charged upon delivery. If you have any questions or concerns about your order, please contact our customer service team for assistance.
Refund Policy
1- Order cancellation:
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
2-Refunds:
Our highest priority is to make you happy, so everyone who shops on Lassofy.Co receives the following guarantees:
full refund if you don’t receive your order;
full refund if your order does not arrive within the guaranteed time (10 business days not including 2-5 business days processing);
full or partial refund if the item is not as described or damaged;
full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).
Full refunds are not available under the following circumstances:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within:
10 business days after the order is delivered.
20 business days since your order was placed. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Cancellation / Return / Exchange Policy
All our products are backed with a 60-day money back guarantee. Just send us a message on Contact Us page or contact us at: hello@lassofy.co and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.